Frequently Asked Questions

What is your return/exchange policy?

At Dennis J. Dalton Ltd, we want you to be completely satisfied with your purchase.

We offer exchanges or store credit within 14 days of receipt of purchase.

We do not provide refunds.

Due to the variations in size, all rings ordered are considered special orders.

Engraved or embossed products, custom or personalized products (including initials and lettering, custom size) are final sale and cannot be exchanged or returned for store credit.

Merchandise showing signs of wear, resizing or repair by an outside jeweler, or damage in any way will not be accepted and will be returned to the sender (at the sender’s expense).

Do you offer shipping services?

Yes! We offer complimentary 2nd day shipping on new orders over $2,500.

** For orders under $2,500, we charge a flat shipping rate of $35 (insurance included) **

To protect your jewelry package, all orders are insured via our shipping provider, UPS.

All delivery packages require an adult signature to receive your items.

We do not ship to PO Boxes or internationally.

*Customer is responsible for any and all shipping charges on any bounced or undeliverable packages.

I just got my ring but it doesn't fit! What do I do?

We know it is not always easy to get the perfect size on the first try. If you decide that your ring does not fit, please contact us and we can have your ring fitted correctly. All of our sizing is done on premise.
**Sizing may be subjected to a labor fee.**

What is the difference between comfort fit and regular?

Comfort fit is rounded on the inside, making it easier to slide on and off.

Most of our wide bands come in comfort fit.

Can you reset my diamond and old jewelry?

Yes, we can and in fact, we love to do it! We love getting to repurpose an heirloom stone, as it can carry so much sentimental value. If you have old jewelry lying around that you aren’t wearing, let’s use it to make a custom piece! We cannot use the gold or metal in the actual custom piece, but we can offer credit for it and that will count toward your new piece. "Styles change, but diamonds are forever."

How long does it take to make a custom design?

The time line can vary depending on availability and design complexity. On average, custom design can take about 4-8 weeks from start to finish. If we are only making small changes to an existing design it can take as little as 2 weeks.

What are the 4 C’s?

Carat is used to measure the weight of diamonds and gemstones.

Clarity refers to how clear a diamond is and is based on how many inclusions are inside the diamond. Inclusions can include minute crystals, pinpoints, tiny enclosed fractures, etc. Clarity is measured on a scale from IF (internally flawless) to I2. The location of the inclusions play a big role when selecting a diamond.

Color refers to the color of a diamond. The color scale starts at D (colorless) and goes all the way down to Z (noticeable color). However, within the 10 color shades, the eye sees 3 (colorless, near colorless and slightly tinted).

Cut refers to the cut of a diamond and is the most overlooked but possibly the most important! Cut can really make or break the appearance of the stone. If a diamond has excellent proportions, symmetry and angles it is going to have optimal light return and be very sparkly. If a diamond has poor angles, poor symmetry and poor polish, it will appear dull and dark.

Lab grown or natural diamonds?

Lab grown diamonds are synthetic stones that are manufactured in a lab or factory in the same way other diamond imitations, like cubic zirconia are made. Calling a synthetic manufactured stone a diamond does not make it a diamond.

The diamonds people have valued over hundreds of years come from the earth that were formed by heat and pressure in the earth from carbon as the earth cooled. This cooling of carbon happened a billion + years ago, thus the natural diamond in an engagement ring comes from diamond rough that formed at the beginning of tine. A nice connection to eternity on one's fiancé's hand. In contrast, the lab grown diamond is usually a few weeks or months old. It doesn't say much about eternity and a long future together.

Find out more

What is the difference between karat and carat?

Karat is the unit used to measure the purity of gold. (10k, 14k, 18k, 24k and Platinum)

Carat is used to measure the weight of diamonds and gemstones.

What’s the difference between metals?

Karat is the unit used to measure the purity of gold. Pure gold is 24k, or 100% gold. 18k contains 75% gold and 14k contains 58.5% gold. The reason alloys get added to gold is to make them strong. 24k is very soft, making it not very ideal for every day wear. Thus, many jewelers opt to work in 14k and 18k which are both very strong.

Platinum: Platinum is a very dense metal, making it almost twice as heavy as gold. It is hypoallergenic, so if you are usually allergic to metals, platinum is your best route.

Should I insure my jewelry?

The sentiment behind your jewelry is priceless, but they can be replaced if they're insured in the event that something happens to them.

An option is to insure your valuables through a company that specializes in jewelry insurance, which might offer more coverage than a standard homeowners or renters policy. Of course, you can always insure with your company of choice.

Click below for a company that we recommend.